Terms of service

TERMS, CONDITIONS, SAFETY, & WARRANTY FOR LIZN® PRODUCTS ORDERED VIA LIZN® WEBSHOP USA

Version of January 2026
1.    Limited Warranty for LIZN Hearpieces®
2.    LIZN Inc. Limited Warranty for the USA for products ordered via the LIZN® Webshop
3.    LIZN Inc. Limited Warranty for Consumable Parts and Accessories for the USA for products ordered via the LIZN® Webshop
4.    General Return Policy for products ordered via the LIZN® Webshop 
5.    Additional Terms and Conditions for ordering on the LIZN® Webshop
6.    LIZN Hearpieces® Safety Regulations

1. Limited Warranty for LIZN Hearpieces®

The LIZN Hearpieces® are warranted against defects in materials and workmanship for the warranty period from the date of original retail purchase (if purchased at a LIZN® Authorized Retailer or Webshop) or from the date of shipment (if purchased on the LIZN® Webshop) when used in accordance with the applicable usage documentation.

The warranty period is either one year, or the minimum period mandated by the regulatory requirements in the country of sale.

Under this warranty, you will be able to direct your claims to LIZN® even in situations where you purchased the LIZN® Product from a third party. If a defect arises during the Warranty Period, LIZN® will, at its option, (1) repair the affected Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Product with a functionally equivalent Product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, a Product that is at least functionally equivalent to the Product it replaces; or (3) refund the original purchase price for the Product affected. This warranty excludes normal depletion of consumable parts such as batteries unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs, or other causes that are not defects in materials and workmanship.

Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations.  A damage claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned.  

If the Product is exchanged, the replacement product becomes your property and the Product becomes LIZN®’s property. When a refund is given, the Product becomes LIZN®’s property. This warranty excludes defects due to normal wear, abuse, shipping damage, or failure to use product in accordance with instructions. This warranty is void in the event of unauthorized repair or modification, or removal or defacing of the product labeling.

Except to the extent precluded by applicable state law, LIZN® is not liable for consequential, incidental, direct or special damages arising, directly or indirectly, in respect of such products or use or failure thereof, whether based on breach of warranty, negligence, strict liability, tort, or otherwise.

No LIZN® reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived and does not affect your applicable statutory rights. To the extent permitted under applicable law, the duration of any implied warranty shall be one year. For Australian consumers, the rights described in this warranty are in addition to the statutory rights to which you may be entitled under the Competition and Consumer Act 2010 and other applicable Australian consumer protection laws and regulations. For Canadian Consumers, residents of Quebec are governed by that province’s consumer protection legislation. For purchases made by consumers in the United Kingdom and Ireland, if a product is defective consumers may, in addition to any other rights which they may have under consumer law in the UK and Ireland, avail themselves of the rights contained in: For products purchased in Ireland: the Sale of Goods Act, 1893 (in particular Sections 12, 13, 14 and 15), the Sale of Goods and Supply of Services Act,1980 and the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003 (S.I. No. 11/2003). For products purchased in the UK: the Consumer Rights Act 2015, the Supply of Goods and Services Act 1982 (in particular Section 2) and the Sale and Supply of Goods to Consumers Regulations 2002.

Language versions
In the event of a conflict between the English and other language versions of the Limited Warranty for LIZN Hearpieces® and all other legal documents from LIZN ApS, the English version will prevail.

 

2. LIZN Inc. Limited Warranty for the USA for products ordered via the LIZN® Webshop

Free shipping for orders of USD 100 and over.
Orders will be dispatched within 3 business days. If ordered products are out of stock the consumer will be contacted immediately and informed about expected delivery time.
Partial orders will not be shipped. If orders contain multiple items, they will be shipped only when they are available.
You may cancel your order at any time before you receive an order confirmation. After this time limit it is no longer possible.

This Limited Warranty for LIZN Hearpieces® (“Warranty Policy”) applies to LIZN® branded hardware products (“Product(s)”) sold by LIZN Inc. LIZN®’s warranty obligations are to the original purchaser (“you”) only and are limited to the terms set forth below. This LIZN® one-year limited warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. As such, the LIZN® one-year limited warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer’s rights arising from consumer law.
 

Limited Warrant Terms
LIZN® provides the following limited warranty to you if you purchased the Product(s) from LIZN®, on LIZN®’s Webshop. LIZN® warrants that the Product(s) will be free from material defects in materials and workmanship under normal use for a period of one (1) year from the date of your purchase (“Warranty Period”). Your sole and exclusive remedies for warranty claims submitted to LIZN® within the Warranty Period pursuant to this Warranty Policy are as follows: For all Product(s) that fail the above warranty, LIZN® will, at its sole option, either: (i) repair the Product(s); (ii) replace the Product(s) with a new or refurbished Product(s) (replacement Product(s) being of identical model or functional equivalent); or (iii) provide to you a refund in the amount of the price you paid for the Product(s) (excluding taxes and including shipping costs); and Any Product(s) that have been repaired or replaced under this Warranty Policy will have warranty coverage for the longer of: (a) ninety (90) days from the date of repair or replacement; or (b) the remaining original Warranty Period. Replacement parts used in the repair of the Product(s) may be new or equivalent to new or refurbished.

To obtain Warranty Service from LIZN®:
To obtain warranty service for products ordered on the LIZN® Webshop, follow the Return Process in the General Return Policy for products ordered on the LIZN® Webshop. See section 6 below in this Terms, Conditions, Safety, and Warranty.

Exclusions and Limitations
This Warranty Policy applies only to Product(s) manufactured by or for LIZN® that are marked with the “LIZN®” trade name or logo and contain a valid LIZN® serial number which has not been removed or altered.

This Warranty Policy does not apply to, and specifically excludes, the following: (a) consumable parts and accessories, such as Heartips and others; (b) normal wear and tear and cosmetic damage, including, but not limited to, scratches, dents and broken plastic; (c) defects or damage caused by misuse, accident (including, without limitation, collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage, third-party applications downloaded to the Product(s) or companion applications that connect to and communicate with the Product(s) or if any of the serial numbers have been removed or altered; (d) damage caused by operating the Product(s) outside the permitted or intended uses described by LIZN®; (e) damage caused by use with non-LIZN® products; (f) any non-LIZN® hardware products or any software, even if packaged or sold with the Product(s); and (g) modifications of the Product(s) firmware or software by anyone other than LIZN®. LIZN® reserves the right to disable Product(s) if LIZN® suspects fraud or if LIZN® determines that the Product(s) are counterfeit, stolen or lost in shipment.

LIZN® does not warrant that the operation of the Product(s) will be uninterrupted or error-free. LIZN® is not responsible for damage arising from failure to follow instructions relating to the use of the Product(s).

TO THE FULL EXTENT PERMITTED BY LAW, THIS WARRANTY POLICY DOES NOT COVER, AND LIZN® IS NOT RESPONSIBLE FOR: (A) SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS), LOSS OF THE USE OF MONEY, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS, LOSS OF OPPORTUNITY, LOSS OF GOODWILL, LOSS OF REPUTATION, OR LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR (B) ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED, INCLUDING, BUT NOT LIMITED TO, THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH THE PRODUCT(S) AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT(S). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. 

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. 

DISCLAIMER
THIS WARRANTY POLICY SETS FORTH THE FULL EXTENT OF LIZN®’S WARRANTY RESPONSIBILITY. THIS WARRANTY POLICY IS PROVIDED IN LIEU OF ALL OTHER EXPRESS, IMPLIED AND STATUTORY WARRANTIES. ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS AND FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY EXCLUDED. NO WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, WILL APPLY AFTER THE EXPIRATION OF THE WARRANTY PERIOD.
 
To the extent the foregoing disclaimers are not permitted by applicable law, any implied warranty, including any implied warranty of merchantability or warranty of fitness for a particular purpose, is limited in duration to the Warranty Period as provided herein. Some jurisdictions do not allow limitations on the duration of an implied warranty, so this limitation may not apply to you.
 
Disputes
Any dispute or claim relating in any way to your use of any LIZN® Product or LIZN® Services, or to any products or services sold or distributed by LIZN® or through its online Webshop will be resolved by binding arbitration, rather than in court. The laws of Delaware and the USA apply to this agreement. All arbitration shall be conducted in the English language.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
 
Applicable Law and Jurisdiction
By buying a product or service, you agree that the laws of Delaware and the USA will govern these Conditions of Use and any dispute of any sort that might arise between you and LIZN®. The address for objections and other declarations of will as well as the LIZN® address for summons is: 
LIZN Inc., 118 Park Ave S #300, New York, NY 10003, USA

3. LIZN Inc. Limited Warranty for Consumable Parts and Accessories for the USA for products ordered via the LIZN® Webshop

Free shipping worldwide for orders of USD 100 and over.
Orders will be dispatched within 3 business days. If ordered products are out of stock the consumer will be contacted immediately and informed about expected delivery time.
Partial orders will not be shipped. If orders contain multiple items, they will be shipped only when they are available.
You may cancel your order at any time before the shipping confirmation has been forwarded to you. After this time, it is no longer possible.

This Limited Warranty for LIZN Hearpieces® (“Warranty Policy”) applies to LIZN® branded consumable parts and accessories including LIZN® Heartips and USB cables (“Product(s)”) sold by LIZN Inc. LIZN®’s warranty obligations are to the original purchaser (“you”) only and are limited to the terms set forth below. This Limited Warranty for LIZN Hearpieces® is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. As such, the Limited Warranty for LIZN Hearpieces® benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer’s rights arising from consumer law.

Limited Warranty Terms
LIZN® provides the following limited warranty to you if you purchased the Product(s) from LIZN®, on LIZN®’s Webshop LIZN.com. LIZN® warrants that the Product(s) will be free from material defects in materials and workmanship under normal use for a period of one (1) month from the date of your purchase (“Warranty Period”).
Your sole and exclusive remedies for warranty claims submitted to LIZN® within the Warranty Period pursuant to this Warranty Policy are as follows:

For all Product(s) that fail the above warranty, LIZN® will, at its sole option, either: (i) repair the Product(s); (ii) replace the Product(s) with a new or refurbished Product(s) (replacement Product(s) being of identical model or functional equivalent); or (iii) provide to you a refund in the amount of the price you paid for the Product(s) (excluding taxes and shipping costs); and

Any Product(s) that have been repaired or replaced under this Warranty Policy will have warranty coverage for 1 month from the date of repair or replacement. Replacement parts used in the repair of the Product(s) may be new or equivalent to new or refurbished.

To obtain Warranty Service from LIZN®:
To obtain warranty service for products ordered on the LIZN® Webshop, follow the Return Process in the General Return Policy for products ordered on the LIZN® Webshop. See section 6 below in this Terms, Conditions, Safety, and Warranty.

Exclusions and Limitations
This Warranty Policy applies only to Product(s) manufactured by or for LIZN®.

This Warranty Policy does not apply to, and specifically excludes, the following: (a)consumable parts such as batteries, unless damage has occurred due to a defect in materials or workmanship in the Product(s); (b) normal wear and tear and cosmetic damage, including, but not limited to, scratches, dents and broken plastic; (c) defects or damage caused by misuse, accident (including, without limitation, collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage; (d) damage caused by operating the Product(s) outside the permitted or intended uses described by LIZN®; (e) damage caused by use with non-LIZN® products; (f) any non-LIZN® hardware products or any software, even if packaged or sold with the Product(s); and (g) modifications of the Product(s) by anyone other than LIZN®.

LIZN® is not responsible for damage arising from failure to follow instructions relating to the use of the Product(s).

TO THE FULL EXTENT PERMITTED BY LAW, THIS WARRANTY POLICY DOES NOT COVER, AND LIZN® IS NOT RESPONSIBLE FOR: (A) SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS), LOSS OF THE USE OF MONEY, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS, LOSS OF OPPORTUNITY, LOSS OF GOODWILL, LOSS OF REPUTATION, OR LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR (B) ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED, INCLUDING, BUT NOT LIMITED TO, THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH THE PRODUCT(S) AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT(S). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION.

DISCLAIMER
THIS WARRANTY POLICY SETS FORTH THE FULL EXTENT OF LIZN®’S WARRANTY RESPONSIBILITY. THIS WARRANTY POLICY IS PROVIDED IN LIEU OF ALL OTHER EXPRESS, IMPLIED AND STATUTORY WARRANTIES. ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS AND FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY EXCLUDED. NO WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, WILL APPLY AFTER THE EXPIRATION OF THE WARRANTY PERIOD.

To the extent the foregoing disclaimers are not permitted by applicable law, any implied warranty, including any implied warranty of merchantability or warranty of fitness for a particular purpose, is limited in duration to the Warranty Period as provided herein. Some jurisdictions do not allow limitations on the duration of an implied warranty, so this limitation may not apply to you.

Disputes
Any dispute or claim relating in any way to your use of any LIZN® Product or LIZN® Services, or to any products or services sold or distributed by LIZN® or through its online Webshop will be resolved by binding arbitration, rather than in court. The laws of Delaware and the USA apply to this agreement. All arbitration shall be conducted in the English language.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Applicable Law and Jurisdiction
By buying a product or service, you agree that the laws of Delaware and the USA will govern these Conditions of Use and any dispute of any sort that might arise between you and LIZN®. The address for objections and other declarations of will as well as the LIZN® address for summons is: 
LIZN Inc., 118 Park Ave S #300, New York, NY 10003, USA

4. General Refund Policy for products ordered via the LIZN® Webshop 

A. Refund Policy for LIZN Hearpieces®
B. Refund Policy for Consumable Parts and Accessories

A. Refund Policy for LIZN Hearpieces® 

1 month no-hassle refund policy for products ordered via the LIZN® Webshop
If you are not satisfied with the LIZN Hearpieces® purchased on the LIZN® Webshop for any reason, you have 1 month from the time you received your goods to initiate a return and request a refund.
Keep in mind! To process your return, LIZN® requires a receipt or proof of purchase on the LIZN® Webshop. 
Shipping and handling fees other than the included shipping fee from LIZN® to you are non-refundable.

The return process
Contact us 
Go to the LIZN® Customer Support on www.LIZN.com to arrange the details for your return. 
Enter your name, e-mail address and order number.
Please explain the reason for return.
You will receive return documents and a return shipping label by e-mail.

Packing
Pack the LIZN® box in the same or similar packaging in which you received the product. 
To be eligible for a refund, your items and accessories must be in the same condition that you received it, including the Hearpieces®, Charger, Heartips, cables and Manual. It must also be in the original LIZN® packaging. LIZN® will not refund or exchange any product that is damaged or if there are missing parts for reasons not due to errors made by LIZN®. 
Print both the return shipping label and the return document. Put the return documents inside the box together with the products. Then stick the return shipping label on the top of the packaging.

Ship it back
Please ship it to the address provided by the carrier of your choice and at your expense. Don't forget to keep the shipping receipt.

How long will the refund process take?
Once the package has been received at the LIZN® warehouse and have been examined, LIZN® will process your refund immediately via the same payment method you used originally. The time it takes for the money to reach your bank account may vary depending on the payment method and bank.


B. Refund policy for Consumable Parts and Accessories 

The 1 month refund policy for LIZN Hearpieces® does NOT apply for consumable parts and accessories sent and ordered separately on the LIZN® Webshop.


5. Additional Terms and Conditions for ordering on the LIZN® Webshop

Please carefully read these Terms. By ordering a Product on our Webshop (www.LIZN.com), you are agreeing to these Terms. If you do not understand the Terms or do not accept any part of them, do not place an order.

Privacy
LIZN® complies with the US Privacy Act and the CCPA regarding the collection, use and retention of personal data. Please refer to the LIZN® Privacy Policy for more information on how LIZN® collects, uses and shares the information we receive from you. You consent that in order to process your order and to protect you and LIZN® from fraudulent transactions, LIZN® may provide your order information to reputable third parties to perform address verifications and to assist in fulfilling or delivering your order. The complete LIZN® Privacy Policy can be seen on LIZN.com.

Ordering and Payment
When you place an order for a Product, you permit LIZN® to charge the credit card, debit card or other payment method you have chosen for your purchase in the total amount of your order (including any shipping charges and taxes). You agree that all information provided by you in your order is accurate and complete including name, address, e-mail address, and payment information.

LIZN® reserves the right to reject your order. For example, LIZN® may reject your order if you do not live in a country from which Product may be purchased or if you order more than the permitted maximum number of Products.

When your order is received by LIZN®, we will send you an order confirmation e-mail which will include details of your order. Then, when the order is accepted and shipped, you will receive a shipping confirmation e-mail with an attached electronic invoice as well as a copy of this document that you should refer to if you have any follow-up inquiries. You consent to the sending of the order confirmation e-mail and the electronic invoice correspondence.

All Products remain our property until all payments have been paid in full. 

Prices
The Product prices displayed on the site include basic shipping charges. Information about additional shipping charges may be presented at checkout before you place your order. All prices displayed are subject to change at any time without notice.

Taxes and Import Fees
Tax is not included in the item price, so you may have to pay tax on delivery.
Furthermore, you are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: So, if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

Delivery
We may not be able to deliver to all locations. If LIZN® does not ship a Product to the address you provided, you will be sent a notice and you will not be charged for your order. If a Product cannot be successfully delivered because you have provided incorrect or incomplete delivery information, the Product will be returned to LIZN®. In that case you will not be charged for the Product (or charges already incurred will be reversed using the initial payment method), but you may be charged for shipping (and such charges will not be reversed).
If you do not receive your Product, please contact us on support@LIZN.com.
Any delivery dates or times provided by LIZN® (or a delivery agent) are estimates only and are not guaranteed.

Pricing Mistakes
We try very hard to make sure there are no mistakes in the prices that appear on the LIZN® Webshop. In the unlikely event that a mistake occurs, you agree that LIZN® will not be bound by that incorrect price, and we reserve the right to cancel your order.

Order Limits
We may impose limits on the maximum number of particular Products that you may order. You may not order more than the maximum order limit for a particular Product.

Import and Export
The Product may be subject to import and export laws. You must comply with all domestic and international import and export laws and regulations that apply in connection with the Product. These laws may include restrictions on destinations, users, and end use.

Use of the Product
Please carefully read any instructions that come with the Product, including instructions that may be available online. Further, you agree to comply with any software license agreements applicable to your use of software on the Product. LIZN® may also provide software updates/upgrades that you will need to install in order to make the best possible use of the functionality of the Product and any related services. Use of that software may be subject to additional licensing terms.

Resale and Gifts
You may only purchase Product for your personal use. You may not commercially resell any Product, but you may give the Product as a gift to another for their personal use. These Terms apply to any gift recipient.

Technical Specifications
Battery life for Products with batteries will depend on usage and other factors and so actual results will vary. Products with storage capacity may be preformatted with operating system software and other files and actual formatted capacity will be less than the total memory listed.

Returns and Refunds
When returning products, follow the Return Process in the General Return Policy for products ordered on the LIZN® Webshop. See section 6 above in this Terms, Conditions, Safet, & Warranty for LIZN® Products ordered via LIZN® Webshop.

Defects; Warranties; Disclaimer of Warranties
If the Product is or becomes defective through no fault of your own, you may be entitled to a refund, replacement, or repair of the Product. Please always refer to the appropriate Limited Warranty.

Nothing in this section affects your legal rights under applicable laws. Unless otherwise required under applicable laws, LIZN® may only provide warranty support for LIZN® products manufactured by LIZN® that are located in a supported country.

OTHER THAN THE WARRANTIES REFERRED TO IN THE APPLICABLE LIMITED WARRANTY, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIZN® EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING ANY PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

LIMITATIONS ON LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIZN® AND ITS SUBSIDIARIES AND AFFILIATES, INCLUDING SUPPLIERS (COLLECTIVELY, "LIZN® PARTIES") SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE PRODUCT OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A LIZN® PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIZN® PARTIES' TOTAL LIABILITY IN CONNECTION WITH THE PRODUCT OR THESE TERMS WILL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO LIZN® UNDER THESE TERMS.

Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Third Party Devices
You understand that the Product may only be compatible with certain devices manufactured by third parties, and LIZN® makes no warranty with respect to such third-party hardware components or their compatibility with the Product.

Disputes
Any dispute or claim relating in any way to your use of any LIZN® Product or LIZN® Services, or to any products or services sold or distributed by LIZN® or through its online Webshop will be resolved by binding arbitration, rather than in court. The laws of Delaware and the USA apply to this agreement.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Applicable Law and Jurisdiction
By buying a product or service, you agree that the laws of Delaware and the USA will govern these Conditions of Use and any dispute of any sort that might arise between you and LIZN®. The address for objections and other declarations of will as well as the LIZN® address for summons is: 
LIZN Inc., 118 Park Ave S #300, New York, NY 10003, USA

In the event of a conflict between the English and other language versions of the LIZN® Terms, Conditions, Safety, & Warranty for LIZN® Products Ordered via LIZN® Webshop and all other legal documents from LIZN Inc., the English version will prevail.

Changes to the Terms
The Terms in effect at the time you place an order for the Product will apply to such order and Product. LIZN® reserves the right to make changes to these Terms from time to time and such changes will apply to orders.

Events Beyond Reasonable Control
Neither party will be responsible for any delay or failure to comply with these Terms if the delay or failure arises from any cause, which is beyond its reasonable control.

Limitations on Waiver
If you breach these Terms, and LIZN® does not take immediate action, it does not mean that LIZN® is waiving any rights to take action in the future.

Severability
In the event any provision of these Terms is held to be invalid or unenforceable, such provision will be severed from the remainder of these Terms, and such remainder will remain in force and effect.

6. LIZN Hearpieces® Safety Regulations

This safety guide contains important safety and handling information. Before using LIZN Hearpieces®, please read all safety information below. 
Please also read the LIZN Hearpieces® Manual to become familiar with the features of the product.

INTENTED USE
Earphones for making telephone calls, listening to music or other media with an additional hearing/listening feature, intended to improve speech comprehension when used in connection with face-to-face communication in difficult acoustic environments such as a busy restaurant with high levels of background noise.

INDICATIONS FOR USE
For persons that would like to improve their ease of speech comprehension in noisy environments.
For persons that would like to reduce the cognitive strain required to follow or participate in conversations in larger groups.
For persons that want to mitigate problems comprehending speech in settings where interfering speech or background noise is loud.

FORSEEABLE MISUSE
Attempt to use the device for improving speech comprehension in quiet surroundings.
Attempt to infer anything about a user’s hearing ability from the change in perception experienced when using the device.


IMPORTANT SAFETY INFORMATION

WARNING
If you are younger than 18, do not use LIZN Hearpieces®.
Over-the-counter hearing aids are only for users who are 18 or older. You should go to a doctor, preferably an ear-nose-throat doctor (ENT), if your hearing condition needs specialized care.

WARNING: When to see a doctor?
If you have any of the problems below, please see a doctor, preferably an ear-nose-throat doctor (ENT).
•    Your ear has a birth defect or an unusual shape. Your ear was injured or deformed in an accident.
•    You saw blood, pus, or fluid coming out of your ear in the past 6 months.
•    You ear feels painful or uncomfortable.
•    You have a lot of ear wax, or you think something could be in your ear.
•    You get really dizzy or have a feeling of spinning or swaying (called vertigo).
•    Your hearing changed suddenly in the past 6 months.
•    Your hearing changes: it gets worse then gets better again.
•    You have worse hearing in one ear.
•    You hear ringing or buzzing in only one ear.

WARNING: This hearing aid should not cause pain when inserting it.
Remove this device from your ear if it causes pain or discomfort when you insert or place it. To try again, make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer. If your pain or discomfort doesn’t go away, contact your hearing healthcare professional. You can also report this to FDA as an adverse event according to the instructions that appear later.

Caution: This is not hearing protection.
You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you’re in a loud place, you should use the right kind of hearing protection instead of wearing this device. In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.

Caution: The sound output should not be uncomfortable or painful.
You should turn down the volume or remove the device if the sound output is uncomfortably loud or painful. If you consistently need to turn the volume down, you may need to further adjust your device.

Caution: You might need medical help if a piece gets stuck in your ear.
If any part of your hearing aid, like the eartip, gets stuck in your ears, and you can’t easily remove it with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swaps because they can push the part farther into your ear, injuring your eardrum or ear canal, possibly seriously.

Note: If you remain concerned, consult a professional.
If you try this device and continue to struggle with or remain concerned about your hearing, you should consult with a hearing healthcare professional.

Note: What you might expect when you start using a hearing aid. 
A hearing aid can benefit many people with hearing loss. However, you should know it will not restore normal hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will not prevent or improve a medical condition that causes hearing loss. 
People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many people find that training or counseling can help them get more out of their devices. 
If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in situations that make you tired from listening – for example, noisy environments.

Note: Tell FDA about injuries, malfunctions, or other adverse events. 
To report a problem involving your hearing aid, you should submit information to FDA as soon as possible after the problem. FDA calls them “adverse events,” and they might include: skin irritation in your ear, injury from the device (like cuts or scratches, or burns from a overheated battery), pieces of the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc. 
Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch, or call 1-800-FDA-1088. You can also download a form to mail to FDA.

WARNING 
Failure to follow these safety instructions could result in serious physical injury or damage.

Do not listen at high volume levels for long periods of time as this can lead to serious and permanent hearing loss.

•    Warning: Use with caution in accordance with local regulations.
•    Read and keep the LIZN Hearpieces® Safety Regulations.
•    Read and keep the LIZN Hearpieces® Manual and follow the instructions.
•    Heed all warnings
•    Do not use LIZN Hearpieces® as earphones when it is unsafe to do so, i.e., a scenario where full attention to your surroundings is required. Use caution or remove LIZN Hearpieces® if continued use is distracting or causes a dangerous situation, such as crossing streets, driving a vehicle, or operating heavy machinery. Observe all rules and laws in your state or country that prohibit or restrict the use of LIZN Hearpieces®.
•    LIZN Hearpieces® contain components and radios that emits electromagnetic fields. LIZN Hearpieces® and Charger also contain magnets that may interfere with pacemakers, defibrillators, or other medical devices. Maintain a safe distance of separation between your medical device and LIZN Hearpieces® and Charger. Consult your doctor and medical device manufacturer for information specific to your medical device. Stop using LIZN Hearpieces® and Charger if you suspect they are interfering with your medical device. 
•    If the outer shells of your LIZN Hearpieces® or Charger case are broken, the rechargeable batteries inside may leak. In this case, do not attempt to use the Hearpieces® or Charger.
•    Battery leakage can cause chemical burns. If you get exposed to battery leakage material, rinse immediately with warm water. If you get chemical burns, redness or skin irritation from battery leakage, seek medical attention.
•    If the Hearpieces® or Charger case are broken, do not use them.
•    Never leave people with cognitive, intellectual or mental challenges unsupervised while using the Hearpieces® or Charger.
•    Different types of radiation, e.g. from NMR, MRI or CT scanners, may damage the Hearpieces® or Charger. It is recommended not to wear the Hearpieces® during these or other similar procedures. Other types of radiation, such as burglar alarms, room surveillance systems, radio equipment, mobile telephones, contain less energy and will not damage the Hearpieces® or the Charger. However, they have the potential to momentarily affect the sound quality or temporarily create undesired sounds from the Hearpieces®.
•    Do not wear the Hearpieces® or use the Charger in mines, oil fields, or other explosive areas unless those areas are certified for hearing aid use.
•    Swallowing a Hearpiece or loose soft Heartips can result in choking and can be harmful to your health. If a Hearpiece or soft Heartip are swallowed, seek immediate medical attention.
•    Keep Hearpieces® and soft Heartips away from pets, children and people with cognitive, intellectual or mental health challenges.
•    The Hearpieces® and Charger contain Li-Ion batteries. Exposure or ingestion can be seriously harmful. Never put the Hearpieces® in your mouth.
•    Do not dispose of your Hearpieces® or Charger with ordinary household waste. Your Hearpieces® and Charger should be disposed of at sites intended for electronic waste.
•    Never use a damaged Charger. A damaged and incorrectly reassembled Charger can cause electric shock or fire when the product is subsequently used.
•    Do not attempt to disassemble the Charger as it may expose you to dangerous electric shock and cause the warranty to terminate.
•    Avoid charging in extremely high or low temperatures and do not use the Charger outdoors or in damp areas.
•    The Charger contains a Li-Ion battery. Consult airline companies for details regarding transportation of the Charger.
•    Immediately discontinue using the Hearpieces® and contact a physician if you experience discomfort or ringing in the ears. Prolonged use can cause damage to the residual hearing, tinnitus or hyperacusis.
•    Consult a hearing care professional if you think there may be a foreign object in your ear canal.
•    The battery is built-in and cannot be replaced. Use of other batteries may present a risk of fire, explosion, or chemical burn.
•    No modification of the Hearpieces® or Charger is allowed.
•    Exposing the Hearpieces® or Charger to electrostatic discharge may damage the Hearpieces® or Charger or lead to temporary malfunction.
•    Connecting the Charger to a bad power adapter or a bad powerline may damage the Charger or lead to temporary malfunction.
•    Avoid extensive vibrations or dropping the Hearpieces® or Charger.
•    The Hearpieces® and Charger contain Li-Ion batteries that may get hot. The Hearpieces® can reach temperatures up to 113°F (45°C). Immediately discontinue use if either the Hearpieces® or Charger feel hot.
•    The Hearpieces® should be used only as described in the user manual. Incorrect use may result in damage to the residual hearing, listening fatigue, or failure to provide sound awareness. 
•    In general, exposure to loud sounds can damage your hearing. The Hearpieces® are not designed to be used as hearing protection. Wear normal hearing protection in loud sound environments. 
•    When wearing the Hearpieces®, make sure to stay alert to sounds around you. 
•    Tinnitus may affect your ability to successfully personalize your Hearpieces®.
•    LIZN Hearpieces® can lead to ear infections if not properly cleaned. To clean the Hearpieces® and the Charger, unplug any cables and use a soft, lint-free cloth. If a skin problem develops, discontinue use. If the problem persists, please see a doctor, preferably an ear-nose-throat doctor (ENT).
•    When using LIZN Hearpieces® in areas where the air is very dry, it is easy to build up static electricity, and it is possible for your ears to receive a small electromagnetic discharge from the Hearpieces®. To minimize the risk of electrostatic discharge, avoid using the LIZN Hearpieces® in extremely dry environments, or touch a grounded unpainted metal object before inserting the Hearpieces®.
•    Install and use the soft Heartips in accordance with the instructions in the user manual and on www.LIZN.com. Do not force soft Heartips down your ear canal. If the soft Heartips become lodged in your ear seek medical attention immediately.
•    Keep the LIZN Hearpieces® away from children under 10 years of age. If the Hearpieces® or Heartips have been swallowed by a child, immediately bring the child to medical attention.
•    Keep the LIZN Hearpieces® away from dogs and pets. If the Hearpieces® or Heartips have been swallowed by a dog or a pet, please bring the animal to a veterinarian.
•    Do not tamper with or dissemble LIZN Hearpieces® or Charger. Doing so will void the warranty and may result in electric shock. For service information, please refer to https://www.LIZN.com  
•    Remove the LIZN Hearpieces® from your ear if it causes pain or discomfort when you insert or place it. To try again, make sure to follow the instructions. If you feel pain or discomfort again, contact LIZN on support@LIZN.com. If your pain or discomfort does not go away, contact your hearing healthcare professional. You can also report this to FDA as an adverse event according to the instructions that appear later.
•    Stop using LIZN Hearpieces® and contact LIZN® on support@LIZN.com if they start to overheat.
•    When the wireless function is activated, the Hearpieces® use low-powered digitally coded transmissions. Although unlikely, nearby electronic devices may be affected. In that case, move the Hearpieces® away from the affected electronic device.
•    The Hearpieces® are designed for occasional wear. Long term wearing may result in discomfort and potential ear pain.
•    If you experience side effects, contact a hearing care professional. Possible side effects from wearing the Hearpieces® may be: Dizziness, tinnitus, perceived worsening of hearing loss, nausea, headache, skin reaction or excessive ear wax accumulation. 
•    Your Hearpieces® may be tuned differently. Do not wear the left and the right Hearpiece in the wrong ear as this could damage your hearing.
•    Never attempt to modify the shape of the Hearpieces® or the soft Heartips. This can cause skin reactions or sharp edges, leading to scratches or sores.
•    Always keep your smartphone updated with the latest software version. 
•    Never use alcohol or other cleaning solutions to clean your Hearpieces® or Charger. This can damage the Hearpieces® and may cause a skin reaction. 
•    Ear wax or other residues on the Hearpieces® might cause infection. Clean the Hearpieces® as instructed to avoid this. 
•    Do not attempt to dry the Hearpieces® or Charger in an oven, microwave or other heating equipment. This will cause them to melt and may cause burns to your skin.
•    For safety reasons, only use the Charger and charging cable supplied with the LIZN Hearpieces®. 
•    Selecting Heartips that are too small may lead to listening fatigue, cause you to miss sound awareness, or cause the Hearpieces® to fall out of your ear. 
•    Selecting Heartips that are too big may lead to discomfort and ear pain.
•    Heartips that are not properly mounted on the Hearpiece may come loose in the ear. 
•    Use only the supplied LIZN Hearpieces® Heartips. 

Important Handling Information
NOTICE: Failure to follow these handling instructions could result in damage to LIZN Hearpieces® or other property.

•    To turn off Bluetooth® on the Hearpieces®, place them in the Charger.
•    Do not place the Hearpieces® or Charger in a dishwasher, washing machine, or dryer.
•    Do not place the Hearpieces® or Charger in a place with heat or radiation, and do not place the Hearpieces® or Charger near any heat sources such as radiators, heat registers, flames, stoves, or other apparatus (including amplifiers) that produce heat.  
•    Do not use the Hearpieces® when the temperature of the devises is below 32°F (0°C) or above 113°F (45°C).
•    Do not charge the Hearpieces® when the temperature is below 32°F (0°C) or above 113°F (45°C) or when conditions are expected to exceed these temperatures. Doing so could result in overheating, fire or injury.
•    Do not leave the Hearpieces® or Charger in sunlight for an extended period of time.
•    Do not dispose of Hearpieces® or Charger in a fire.
•    The Hearpieces® or Charger are not waterproof. Do not use the Hearpieces® or Charger in water, and do not charge Hearpieces® while it is wet.
•    Do not use abrasive cleaner, aerosol sprays, or solvents to clean the Hearpieces® or Charger. 
•    Do not block any ventilation openings on the Hearpieces®.
•    Refer all servicing to qualified service personnel. Servicing is required when the Hearpieces® or Charger has been damaged in any way, such as a power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the device, the device has been exposed to rain or moisture, does not operate normally, or has been dropped.
•    The Hearpieces® and Charger include rechargeable lithium ion batteries. Do NOT attempt to replace the batteries yourself. You could damage the battery which could cause overheating, fire or injury. The batteries are only serviceable by LIZN® or an authorized service partner and should be returned to LIZN® for service.
•    Do not dispose the Hearpieces® or Charger.

CAUTION
RISK OF EXPLOTION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

FCC Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1)    This device must not cause harmful interference, and
2)    This device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•    Reorient or relocate the receiving antenna.
•    Increase the separation between the equipment and receiver.
•    Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•    Consult the dealer or an experienced radio/TV technician for help.

Notice: Any changes or modifications not expressly approved by the party responsible for the compliance could void your authority to operate the equipment.

FCC Radio Exposure Information
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

LIZN Hearpieces® are only compliant if no changes or modifications are made to the device.

LIZN Hearpieces® are compliant with the requirement for RF exposure in US with no distance to the user. 

LIZN Hearpieces® are compliant with the antenna is fixed to the product by manufacture and no other antenna is to be used.

Information on Disposal for Users of Waste Electrical & Electronic Equipment (WEEE)
This symbol on the product(s) and/or accompanying documents means that used electrical and electronic products should not be mixed with general household waste. For proper treatment, recovery and recycling, please take this product(s) to designated collection points where it will be accepted free of charge.

Alternatively, in some countries you may be able to return your products to your local retailer upon purchase of an equivalent new product.

Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling. 

Please contact your local authority for further details of your nearest designated collection point.

Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation.

Recommended Use and Storage
The LIZN Hearpieces® are true wireless Bluetooth® earpieces intended to be used for wireless listening to music or making phone calls as well as face to face communication.

In the event of malfunction contact LIZN® technical support at support@LIZN.com

Recommended storage conditions: 
Temperature -4° – 113°F (-20° – 45°C) and non-condensing humidity not greater than 93%.
Recommended operation conditions when charging and while in use: 
Temperature 32° – 113°F (0° – 45°C) and non-condensing humidity not greater than 93%.

Language versions
In the event of a conflict between the English and other language versions of the LIZN Hearpieces® Safety Regulations and all other legal documents from LIZN ApS, the English version will prevail.

LIZN Hearpieces® 
LIZN Hearpieces® are manufactured in Thailand by GPV International A/S, Lysholt Allé 11, 7100 Vejle, Denmark.

For full Terms, Conditions and Warranty please visit https://www.LIZN.com

LIZN ApS
LIZN Hearpieces®
FCC ID: 2A8VD-HP2 

LIZN Hearpieces®
Copyright © 2026 LIZN ApS.
All rights reserved.
LIZN® and Hearpieces® are trademarks of LIZN ApS.
LIZN Hearpieces® are not intended for use in the diagnosis of disease or other conditions, or in the cure or prevention of disease.
For more information, please visit www.LIZN.com
Designed and developed in Denmark – Manufactured in Thailand. 

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by LIZN ApS and LIZN Inc. is under license.