FAQ
Country
When you order LIZN from the LIZN.com webshop, currently it can only be shipped to the USA. Canada and Europe will follow as soon as possible.
As soon as we get necessary certifications, we will expand taking orders on our webshop. Please sign up for our newsletter below to receive relevant information.
Payment and credit card
When you order, the total amount for your order will only be pre-authorized on your credit card. It will be charged only at the time of shipment to you.
On some credit card account statements the validation of your credit card will be shown as a payment and a following refund.
Shipment / Delivery
Orders will usually ship within 3-5 business days. If they are not in stock, it will be stated on the webshop. Orders placed on Saturday, Sunday, and Holidays are not processed until the following business day. During sale periods and promotions, such as Black Friday, Christmas etc. please expect the delivery time to be longer than normal.
You can cancel your order at any time until shipment. Please use the Contact LIZN menu below.
Return policy
There is a 1 month hassle-free return policy for products ordered via the LIZN webshop. If you are not satisfied with the LIZN Hearpieces®, for any reason, you have 1 month from the time you receive your goods to initiate a return and request a refund. Keep in mind, to process your return, LIZN requires a receipt or proof of purchase on the LIZN webshop. Shipping and handling fees are non-refundable.
Go to the Contact LIZN menu below to arrange the details. You will receive return documents and a return shipping label by email. Pack the LIZN box in the same or similar packaging in which you received the product. To be eligible for a return, your items and accessories must be in the same condition that you received it and be in the original LIZN packaging and include all items including Charger, Heartips, cable and Manual. Print the return shipping label and the return document and put the return documents inside the box together with the products. Then stick the return shipping label on the top of the packaging. Please ship it to the provided address by the carrier of your choice and at your expense. Don't forget to keep the shipping receipt.
Sales Support
If you need answers to questions you cannot find on the LIZN website, please use the Contact LIZN menu below.
The LIZN Hearpieces® are produced as a set including a charger for a right and a left Hearpiece respectively, so it is not possible to purchase one Hearpiece or two identical.
Basic Functionality
When you remove the LIZN Hearpieces® from the Charger they will automatically be switched on. When they are connected to your smartphone, you can use them for music, telephone and the LIZN mode using the LIZN App.
The Hearpieces® do not have and on/off switch. As soon as you take the Hearpieces® out of your ears, place them in the Charger which will keep them in low power states and fully charged.
Use the camera on your smartphone and connect via the QR code inside the packaging.
To enter Pairing Mode - use your finger to do a short TAP followed by a long HOLD on one of the Hearpieces®. Then connect the Hearpieces® via the Settings on your smartphone. After you have connected to your smartphone once, the Hearpieces® will automatically connect to the phone, when you take them out of the charger.
Use your finger to do a Double TAP on the LEFT Hearpiece - or use the LIZN App.
Use your finger to do a short TAP on the LEFT Hearpiece - or use the LIZN App.
HOLD your finger on the LEFT Hearpiece to Increase sound volume. HOLD your finger on the RIGHT Hearpiece to Turn down the sound volume. Or use the Lizn App.
Use your finger to do a short TAP on the LEFT Hearpiece - or use the LIZN App.
Use your finger to do a Triple TAP on the LEFT Hearpiece - or use the LIZN App.
Battery life
When in Earphone Mode expect a battery life of about 5 - 6 hours (4 - 5 hours for Streaming in Transparant setting).
When in LIZN Mode expect a battery life of about 6-7 hours.
The Hearpieces® can be fully charged 2 times in a fully charged Charger. In total you will have 15-18 hours battery life in Earphone Mode or 18-21 hours battery life in LIZN Mode starting with fully charged Hearpieces® and Charger.
Charging the batteries
When the Right and Left light inside the Charger, respectively, are green, the corresponding Right and Left Hearpiece is fully charged. Flashing green light indicates 80-90% battery status. Amber light indicates 0-80% battery status.
When connected to Power via the USB C plug - and the outside light on the Charger is green, the battery status is minimum 95%. Amber light show 0-95% battery status while charging. When disconnected from the USB C plug and the outside light on the Charger is green, the battery status is 15-100%, flashing amber light show 5-15% battery status and no light means lower than 5%.
Connect the Charger using a USP plug to your PC, iPad, car adaptor, power adaptor or similar. You can also place the Charger on a wireless charger.
The rechargeable batteries in the Hearpieces® and the Charger are not replacable.
With daily use the expected lifetime of the batteries will be about 3 years.
You can only charge the Hearpieces® using the LIZN Charger, and the Charger can only be used to charge the LIZN Hearpieces®.
The batteries in the Hearpieces® and the Charger are tested and comply with international standards to ensure that the risk of fire is extremely small.
Sound quality
The build-in dynamic loudspeakers, acoustic design and sound tuning means that the sound quality of listening to music via the LIZN Hearpieces® is close to natural sound.
The sound quality of the LIZN Hearpieces® in LIZN Mode is comfortable and close to natural sound. Only the consonant level in the human voice will be amplified to improve speech comprehension. The ears will be slightly sheildet from high level sounds. Wind noise can influence on the sound quality.
Connection to Bluetooth®
To enter Pairing Mode - use your finger to do a short TAP followed by a long HOLD on one of the Hearpieces®. Then connect the Hearpieces® via the Settings on your smartphone. After you have connected to your smartphone once, the Hearpieces® will automatically connect to the phone, every time you take them out of the charger.
De-select LIZN as Bluetooth® connection on your smartphone or player.
When the Bluetooth® connection to your phone or player is established, you will receive the message "Connected" through the Hearpieces®. If the connection disappears, you will receive the message "Disconnected".
You can stream music via Bluetooth® from most Bluetooth® device like smartphone, tablet, PC, and player. You can make phone calls over Bluetooth® from all smartphones like iOS (iPhone), Android and Windows phones.
When using the LIZN Hearpieces® in LIZN mode to improve your speech comprehension during face to face communication you need no Bluetooth® connection. Note: the Bluetooth® connection increases the power consumption, so the battery life is longer in LIZN Mode than in Earphone Mode.
Selection and handling of LIZN Heartips?
First of all, the size of the Heartips has to be comfortable. You must not experience an uncomfortable pressure on the ear canal. Secondly, the Heartips have to be large enough to seal the ears to avoid acoustic feedback and squeel. The well defined ventilation hole in the Hearpieces® allows air going into the ear canal. Otherwise you will experience "occlusion" - like being in a bubble, so your own voice would sound hollow.
Please remove the Heartips from the Hearpieces® and clean the Heartips in hand warm water using a mild soap. It is recommended to clean the Heartips on a daily bases depending on your usage pattern. Eventually use a soft cotton swap to clean the loudspeaker "grill" on the Hearpieces® carefully.
You can purchase extra Heartips through your LIZN store or order on the webshop LIZN.com
Placement of LIZN Hearpieces® in the ear
Please place the Hearpieces®, so the flat side of the Hearpiece is towards the ear. Further, to experience the directionality of the sound in LIZN Mode it is important that the two microphone inlets on the Hearpieces® are aligned horisontally and visible from outside.
Please observe R for Right on the flat side of the right Hearpiece and L for Left on the left Hearpiece. It is important to place the Hearpieces® correctly in the ears, and it is important to place them correctly in the Charger using R and L respectively.
Amplification
In LIZN Mode the Hearpieces® analyze the sound environment constantly. Depending on the sound environment, they amplify the consonant level in human speech in the direction you are looking, and dampen all other sounds. The advanced sound processing allows for an increased ability to comprehend speech from the person in front of you. You will experience that you can relax, comprehend and be less tired when visiting restaurants, cafes, offices and similar noisy places.
If you amplify all the sounds around you, your speech comprehension will decrease. This is the case with most cheap Personal Sound Amplifiers and Hearing Aids on the market. The LIZN Hearpieces® are intelligent devices. They dampen the overall sound and simultaneously amplify the level at the frequencies, where you find the consonants in human speech. The combination of directionality and advanced sound processing has proven to a be very efficient in noisy environments and challenging acoustics.
The LIZN Hearpieces® analyze the sound environment constantly so the sound processing is adaptive and amplify the consonant level of the human voice to improve your speech understanding in any sound environment. The Soft preset has the lowest amplification on the consonants in human speech. Medium preset enhance the consonants further, and using the Bright preset you will experience distinct consonants to improve your speech comprehension in noise and challenging acoustics.
Use your finger to do a short TAP on the LEFT Hearpiece - or use the LIZN App.
Use your finger to do a Double TAP on the LEFT Hearpiece - or use the LIZN App.
To answer a phone call you use your finger to do a short TAP on the RIGHT Hearpiece, and the devices will change to Call Mode. The directional microphones in the Hearpieces® will catch your own voice. To deny or to terminate a telephone call you use your finger to do a Double TAP on the RIGHT Hearpiece.
The LIZN Hearpieces® analyze the sound environment constantly so the sound processing is adaptive and amplify the consonant level of the human voice to improve your speech understanding in any sound environment. The Soft preset has the lowest amplification of the consonants in human speech. Medium preset enhance the consonants further, and using Bright preset you will experience distinct consonants to improve your speech comprehension in noise and challenging acoustics.
The LIZN Hearpieces® analyze the sound environment constantly so the sound processing will adopt the sound amplification to the background noise. However, the LIZN Hearpieces® can deliver a maximum output of 116 dB SPL.
The LIZN Hearpieces® has a build in Peak Limiter that ensures that the sound pressure from the Hearpiece loudspeakers constantly is kept below 116 decibel. However, be aware that the Hearpiece is not a hearing protection device and therefore cannot be used to shield your ears from loud sounds.
LIZN Hearpieces® are categorized by FDA (Food & Drug Administration) as an OTC (Over The Counter) Hearing Aid for persons with mild to moderate hearing loss. However, the LIZN Hearpieces® will improve speech comprehension for everybody regardless of their specific hearing ability, especially in noise and challenging acoustics. Please consult the WARNINGS, CAUTIONS and NOTES in the Safety Regulations.
Noise cancelling
The LIZN Hearpieces® can be used on an airplane, both in Earphone Mode for listening to media playback, and in LIZN Mode to increase your speech comprehension.
If you amplify all the sounds around you, your speech comprehension will decrease. This is the case with most cheap Personal Sound Amplifiers and Hearing Aids on the market. The LIZN Hearpieces® are intelligent devices. They dampen the overall sound and simultaneously amplify the level at the frequencies, where you find the consonants in human speech. The combination of directionality and advanced sound processing has proven to a be very efficient in noisy environments and challenging acoustics.
Waterproof
The LIZN Hearpieces® are sweat-proof and water-resistant, but they are not waterproof. They are not designed to be submerged into water or to be used in the shower.
The LIZN Charger is water-resistant , but it is not waterproof.
If the LIZN Hearpieces® or Charger get wet, please dry the products in open air and normal room temperature. Do not dry in hot air, in a microwave oven or similar.
Sweat and ear wax
The LIZN Hearpieces® are sweat-proof and resistant to ear wax. However, it is important to clean the soft Heartips regularly to avoid ear wax being pushed into the Hearpieces®. See Selection and handling of LIZN Heartips above.
Please remove the Heartips from the Hearpieces® and clean the Heartips in hand warm water using a mild soap. It is recommended to clean the Heartips on a daily bases depending on your usage pattern.
Use of one or two Hearpieces®
It is not recomended to use only one Hearpiece. Using the LIZN Hearpieces® as a single device reduces the experience. The Hearpieces® streams audio in stereo in Earphone Mode so using only one device will allow the user to hear only the right or left part of the stereo signal. In LIZN mode the directionality is created by the combined effect of the two devices. If only one device is used speakers to either the right or the left (dependent on which device is used) is amplified instead of the person you are looking at.
The LIZN Hearpieces® are produced as a set including a charger for a right and a left Hearpiece respectively, so it is not possible to purchase one Hearpiece or two identical.
Technical information
The dimensions of the Hearpieces® are 24.6 mm x 17.6 mm x 15.2 mm corresponding to 0.97" x 0.69" x 0.60" and it weighs 4.5 g corresponding to 0.16 oz each. The dimension of the Charger is 61.2 mm x 64.6 mm x 26.3 mm corresponding to 2.41" x 2.54" x 1.0" and weighs 68 g including 2 Hearpieces corresponding to 2.40 oz.
If you want the latest version of software (firmware) on your LIZN Hearpieces®, please use the LIZN App.
